Negotiation in Difficult Situations

This training builds upon the knowledge of the Harvard principles. Sometimes negotiation partners don’t play along, perhaps use manipulative tricks or group dynamics get out of control. Especially in these difficult situations it is important to keep a constructive mindset and to have the right skill set in place.

OBJECTIVES

The participants:

• Have already learned and understood the basics of effective negotiation
• Learn to prepare for challenging negotiations
• Analyze traps
• Adjust the negotiation approach in a flexible way
• Learn how to transform an opponent into a partner.

TOPICS

The following topics are some of the key learning points of the Negotiation in Difficult Situations training:

• Preparing difficult negotiation situations in a structured way
• Handle own emotions
• Handle emotions of the negotiation partner
• Recognize tricks and react appropriately
• Become aware of own communication style
• How the communication style affects your negotiation partner
• Analyze developments in a negotiation
• Adopt own strategies
• 3 steps Negotiation Dance
• Ensuring win-win solutions, also in difficult situations
• Handle group dynamics in complex negotiations

During the course the participants will work on own real life cases, role plays, case studies and other exercises. Confrontation with difficult and challenging situations will further develop and refine their existing negotiation skills.

TARGET GROUP

Managers who already learned and understood the basics of negotiation, and now looking to strengthen their negotiation skills in difficult situations.

TIME FRAME

2 days

For more details regarding Negotiation in Difficult Situations Training please contact us and we will provide you an answer based on your needs as soon as possible.

This training is also available in the following languages:

• In German
• In Hungarian
• In Romanian
• In Croatian
• In Slovenian