Customer-Oriented Sales and Communication - Use Of Communication Techniques

In this seminar you will get to know fundamental tools that you can apply in challenging communication situations with your client effectively and successfully.
The seminar is an application workshop that ensures that participants have a chance to practice through exercises, feedback and use of various new negotiation techniques.

Objectives

You conduct your most important negotiations with the help of communication and negotiation techniques and systematically establish your negotiating position. You will be well equipped with questioning techniques, argumentation and negotiation tactics.

Topics

The following topics are some of the key learning points of the Customer-oriented Sales and Communication Training:
o Argumentation (indirect sales approach)
o Active relationship management
o Negotiation tactics in the strategic sales
o Setup of negotiating positions
o Training for specific sales and negotiation situations

The theory presented during the course will be applied through interactive tasks, role plays, case studies and other exercises. The participants will be challenged to draw their own conclusions and apply their learning in practical situations.

Target Group

Key Account Manager, Sales Manager and employees who are looking to strengthen their professional approach; potential Key Account Manager and Sales Managers who would like to get prepared for their new job

Time Frame

2 days

For more details regarding Customer-oriented Sales and Communication Training please contact us and we will provide you an answer based on your needs as soon as possible.

This training is also available in the following languages:

• In German
• In Slovenian