Conflict Management

Conflict may arise between people and groups with opposing needs, ideas, beliefs and goals. Conflict in teams is inevitable, however the outcome of a conflict is not predetermined. Conflicts might escalate, become personal and destructive and lead to non-productive results, or they can be beneficially resolved, stimulate competition and lead to higher quality. Therefore learning to manage conflicts early, honestly and by following the right procedure is integral to a high performance team. Conflict management involves the ability to diagnose the elements and types of conflicts correctly, developing self-awareness, conflict communication skills and establishing a structure for managing a conflict.

OBJECTIVES

The Conflict Management training will enable participants to:

• Identify possible areas and situations where conflicts arise in an organization or team
• Be aware of the differences between "competition" and "conflict"
• Identify signs and stages of conflicts
• Understand the importance of a solution focused approach to conflicts
• Properly manage conflicts and lead to positive change
• Encourage open communication, differences of opinion and healthy debates
• Build teamwork and cooperation in order to minimize the possibility of conflicts
• Focus on common goals rather than differences
• Use tools to prevent unnecessary conflicts
• Know when to escalate and de-escalate conflicts consciously

TOPICS

The following topics are some of the key learning points of the Conflict Management training:

• How to recognize and understand conflicts
• Conflict analysis, evaluation of the conflict situation
• Types of conflicts within an organization
• Preparation of conflict dialogues
• Conflicts as a chance and resource for finding new solutions and conflicts as basis for innovation
• Handling conflicts; appropriate approaches to a conflict solution; conflict management techniques
• Tools to decrease the stress level in conflict situations
• Understand the psychological background of anger
• Managing ‘difficult people’ and maintaining control

The methodology of this training is based on trainer input, discussions, interactive tasks, role plays, case studies and other simulated situations and exercises. The participants will be challenged to draw their own conclusions and apply their learning in practical situations.

TARGET GROUP

Managers who want to develop a solution focused approach to conflicts at the workplace.

TIME FRAME

2 days

For more details regarding Conflict Management Training please contact us and we will provide you an answer based on your needs as soon as possible.

This training is also available in the following languages:

• In German
• In Hungarian
• In Romanian
• In Croatian
• In Slovenian